Is my patient data safe?
Each clinic's data is isolated in its own workspace. It is encrypted in transit, hosted on Cloudflare infrastructure, and readable only by your signed-in staff. PINs are stored hashed. You can export everything any time as JSON/CSV.
What happens after the 14-day trial?
Choose a plan and pay by UPI AutoPay, card or net banking. If you don't, your clinic becomes read-only, so nothing is deleted and you can upgrade later.
Do you send WhatsApp messages automatically?
On all plans your team can send pre-filled WhatsApp confirmations in one tap. Fully automated sending through the WhatsApp Business API, with approved templates, is coming soon.
Does it handle GST correctly?
Yes. Healthcare services are exempt and cosmetic procedures carry 18% GST, split into CGST/SGST. Invoices follow financial-year numbering and include SAC codes and the amount in words.
Can you move my data from Practo, Excel or another software?
Yes. Migration is free on yearly plans and ₹4,999 one-time on monthly plans. Send us your export and we'll have you live within two working days.
Do you support clinics with more than one branch?
Yes, and the first locations are free forever: Solo includes 2 locations and Clinic includes 3 in the same city. From the 4th location, each one is ₹495/month (₹4,950/year) on the Clinic plan. Patients, treatments, fees and your team are shared, while every branch keeps its own chairs, address, phone, WhatsApp number, booking link and invoice series. You set which branch each dentist is at for the morning and evening session, and the calendar stops anyone being booked in two places at once.
Do I need to install anything?
No. HelloDentistly runs in the browser on Windows, Mac, Android tablets and phones, and keeps working through short internet drops.